Refund Policy – Sheen Kart

Effective Date: 10 April 2025

At Sheen Kart, we strive to ensure a smooth and satisfying shopping experience for all our users. If you are not fully satisfied with a product you purchased, you may be eligible for a refund under the terms outlined below.

1. Eligibility for Refunds

Refunds may be issued in the following cases:

• You received a damaged, defective, or wrong item.

• The product is missing parts or accessories.

• The product is not as described on the platform.

• The order was cancelled before shipment.

2. Non-Refundable Items

Refunds will not be issued in the following situations:

• Products that are used, washed, or damaged by the user.

• Items that are marked as non-returnable or non-refundable in the product description.

• Perishable items, food products, or personalized/custom-made goods.

• Items returned without original packaging, tags, and invoice.

3. Refund Process

To initiate a refund:

1. Go to My Orders > Select the order > Tap Request Refund.

2. Provide a reason with supporting photos (if applicable).

3. Our team will review your request within 48–72 hours.

If your request is approved, your refund will be processed to the original payment method or Sheen Kart Wallet within 5–7 business days.

4. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account or payment app again.

• Contact your bank/payment provider.

• If the issue persists, reach out to our support team.

5. Contact Us

For any refund-related questions or assistance, please contact our customer support team:

📧 Email: care@sheenkart.com
📞 Phone: +91 91498 17872
🌐 Website:https://sheenkart.com